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1. Returns
Eligibility
- To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging.
Initiating a Return
- Contact our customer service team at [customer service email/phone] within [number of days] days of receiving the product to initiate the return process.
Return Authorization
- A return authorization (RA) number may be issued for your return. Please include this number with your returned item.
Shipping
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
2. Refunds
Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
Timing
- Refunds may take [number of days] days to be processed and reflected in your account.
- The processing time may vary depending on your payment provider.
Exclusions
- Certain items are non-returnable, such as [list any exclusions, e.g., gift cards, personalized items, etc.].
3. Exchanges
Product Exchange
- If you received a defective or damaged item and need to exchange it for the same item, contact us to arrange an exchange.
4. Damaged or Defective Items
Reporting Damage
- If you receive a damaged or defective item, contact us within 07 days of receiving the product with clear photos of the damaged or defective item.
Replacement
- We will evaluate the issue and, if eligible, provide a replacement or offer a refund.
5. Cancellations
Cancellation Policy
- Orders may be canceled within 07 days of purchase.
- Once an order is processed and shipped, it cannot be canceled.
6. Contact Information
If you have any questions about our Returns & Refunds Policy, you can contact us at:
CC Waverly LLC
Address: 27-37 27th ST APT 1C ASTORIA, NY 11102
Phone: +1 (512) 773-3529
Email: info@ccwaverly.com